Answers to common questions

Beginning a new design project can be intimidating if you have never been down that road before. Below you will find some project-specific answers to prepare you before our initial meeting or simply soak in some extra knowledge.

General Questions

Nope! We serve clients nationwide without a hitch. International? Shoot us a message and we'll see if it's a good fit.

We work from home and various spots around Austin.

Logo Design Questions

Clients typically come to us with nothing more than a name and a vision. We initiate every logo project with a phone call or face-to-face meeting, at the client’s discretion. From there, LHD will provide the client with a creative brief consisting of 20-25 questions. These questions allow us to analyze the project from every angle, insuring the client gets the exact logo needed for their brand.

Every logo development consists of a set amount of upfront concepts discussed in our initial meeting. Revisions don't usually go more than three rounds before a final logo is chosen, but if the logo development exceeds five rounds, there may be an extra charge. In the end you will receive vector files for print and transparent png files for web. Files will be separated out in color, black & white, and reversed (white) versions.

Every logo development will include the following:
1.) Primary logo
2.) Secondary logo
3.) Social media icon
4.) Primary and secondary color palettes (including a list of Pantone, RGB values, CMYK values, and web colors)
5.) Chosen font styles to compliment your logo moving forward
6.) Style guide to define your brand

If a logo we design for you is ever needed in a different size or format, you can reach out to LHD at any time and we'll always reformat it for you FREE of charge.

No, but it helps! It's nice to know where your taste for design lies. We've had clients draw up ideas, email examples, or create Pinterest boards for inspiration. Certainly not required though.

It depends. Typically, these are quoted at our hourly rate based on complexity. Your existing logo must be original and unique to you, before we take these projects on we do our due diligence to ensure it's not someone else's logo or graphic living on the internet.

Generally, it takes two weeks for delivery of the first round. Sometimes it takes longer if we're busy.

Website Design Questions

Send us a message through our website and we'll set up a call or face-to-face meeting to discuss your project. Consider this an interview of sorts used to determine what direction you're looking to take your website. We'll make suggestions based on the information you provide, namely in regards to industry, purpose, audience, design, and more, and provide an accurate line-itemed quote to get things moving.

For simple solution websites and for clients on a budget we build Squarespace websites. For clients needing more flexibility in their site, we build custom WordPress sites. For e-commerce solutions, we build on the Shopify platform. All sites have their pros and cons, we're happy to discuss these options with you to find the best fit for your needs.

Yes. Plug-in's provide the foundation of certain functionalities within a WordPress website. We typically use a lot of the same plug-in's built by trusted developers to ensure proper security and reliability through updates in WordPress, after all, that's one of the main reasons why WordPress is so powerful! We will typically restyle the plug-in to fit within the design of your custom website.

No. We find it better that our clients are billed directly from the hosting companies, always having access to their own files. We will provide recommendations and instructions for signing up for your own hosting.

You bet. This happens all the time, every situation is unique so it's best to reach out to us and we'll assist in finding a solution.

Yep! We develop our websites to be exceptionally user-friendly behind the scenes. At the end of your website project we create a walkthrough video of your website, showing you the ropes on how to get in and edit with ease. We're always available for our clients down the road when they have questions or need updates.

Print Design Questions

Here's a shortlist: business cards, stationary, posters, direct mail, banners, large format graphics, flyers, ads, brochures, packaging, t-shirts, etc.

Yes! We work with several printers and screenprinters in and around Austin to get your printing done. We can guide you through the process and help choose paper and materials to get your stuff printed the right way. We'll help you save some bucks and explain different print processes as well. We have extensive knowledge in the print department.

We'll need your logo, some examples of your branding materials, and all contact info and names for every card.

Yes! We've been through the process of a 350+ page catalog and can assist in designing one for you.

Sometimes. It depends on the product, contact us for more information.

We'll need your logo, some examples of your branding materials, ad specs, target audience and publication, a headline, body text, call to action, contact info, and hi-res imagery.

Let us know if you're in need of a copywriter, stock photography, or a photographer – we can help.

You bet! We'll need your logo, some examples of your branding materials, mailer dimension ideas and/or specs, target audience, written content, call to action, contact info, hi-res imagery, and quantities.

We can talk you through many types of mail pieces, from flat and folded, to perfed and stuffed. We can also assist in variable data printing.

We'll need your logo, some examples of your branding materials, specs, target audience, written content, call to action, contact info, and hi-res imagery.

We'll need your logo, some examples of your branding materials, specs, target audience, written content, call to action, contact info, and hi-res imagery.

We'll need your logo, some examples of your branding materials, specs from packaging distributor or template, target audience, written content, call to action, contact info, and hi-res imagery.

We know a ton about apparel printing. We can offer insight on blanks, printing, cost, price breaks, and more. Come to us with an idea, and we'll bring it to life.

Yes and no – but if you just need the artwork, the answer is always yes. It really depends on what you want. Hats, shirts, koozies, stickers – bring it (quantities 75+). Coolers, cups, temporary tattoos, and selfie sticks – we'll probably connect you with someone else.

Digital Design Questions

Yep! We know the dimensions and limitations of each so send us your ideas and we'll make you look good.

Yep! A lot like a print ad we'll need your logo, some examples of your branding materials, specs, target audience and source, a headline, body text, call to action, contact info, and hi-res imagery.

Let us know if you're in need of a copywriter, stock photography, or a photographer – we can help.

Yep! We can handle the simple stuff but have good friends in the animation industry that can do much more advanced animation.

Yes, while it's not something we do often we've designed several pieces for both static and animated jobs.

Not really. However, we've got some great recommendations for you so contact us and we'll be happy to connect you.

Yes, we prefer to work on MailChimp and Constant Contact for email marketing campaigns.

Environmental Design Questions

AI Questions

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